020 8804 5678


You will find the answers to many of our frequently asked questions here. However if you would like more information or wish to speak to a member of our team please call us on 020 8804 5678.

Are all of your surveyors members of the Royal Institution of Chartered Surveyors?

Yes, all of our surveyors are qualified and are either FRICS, MRICS or Assoc.RICS, and are members of the Valuer registration scheme.

Can a landlord withhold their consent to an assignment of a lease?

There are examples where a Landlord can reasonably withhold consents to an assignment; if for example other property owned by him would be injured by the use for which the proposed assignee requires the premises, or if the assignee wished to profit from redevelopment plans by means of a nuisance value. The Landlord however cannot refuse assignment on the basis that he wishes to gain possession of the property himself, but there are circumstances when this is the case especially on the termination of a Lease. Careful handling is required if you are a landlord or tenant.

Do you have a complaints procedure should I be dissatisfied?

Castles Surveyors has a complaints procedure which is compliant with the RICS Standard. Should you have reason to complain you would need to bring the matter to our attention so that we can discuss it with you.

How does a landlord or tenant protect themselves should they wish to renew their lease at the expiry date?

This can apply to the Landlord and the Tenant who requires the Lease to be extended or renewed in the future. Section 25 of the Landlord and Tenant Act (Part II) sets out the Notice procedures that the Landlord and Tenant must adhere to, in order to be fully protected should a new lease be required. The Landlord’s Notice must be in a prescribed form and served not more than twelve months nor less than six months before the termination date specified in the Notice. It must specify the date at which the tenancy is to come to an end and it must require the Tenants within two months after the date of the Notice to notify them in writing that he will be willing to give up possession or requires a renewal of the Lease at the date of termination. The Landlord can oppose an application for a new Lease on statutory grounds as set out in Section 30 of the Landlord and Tenant Act which may include that they require the property for their own purposes, for redevelopment purposes, that the Tenant is in breach of covenants and a number of other matters. It is paramount that the terms and conditions of the 1954 Act are adhered to, as time is of the essence.

How does a lease come to an end?

The main ways in which a tenancy can be ended is by effluxion of time. There may also be a break option and operation of a condition subsequent, a merger or surrender; certain Notices to Quit, disclaimer, forfeiture or frustration. These are very complex matters and need to be analysed with expert advice.

How long will I have to wait for my survey report?

For mortgage valuations carried out for a bank or building survey we will endeavour to send the completed report within 3 working days. If you have requested a Homebuyer Report or Building Survey the report will be sent to you within 5 to 7 working days.

If I have any questions after reading the report is it possible is it possible to speak to the surveyor?

Our surveyor will be pleased to discuss any area of the report which you may be unsure of.

What is a rent review clause?

It has become common to include particulars of the rent review procedure in leases. The clause usually provides for the rent to be reviewed at fixed intervals, but the form of these clauses varies from lease to lease. Normally the clause will specify a procedure for determining the reviewed rent and there may be a time limit in which Notices must be served to the tenants and Counter Notices served on the Landlord. Non- adherence to these may result in the Landlord not being permitted to increase the rent or the tenants having to accept whatever rent the Landlord suggests on review.

What is the difference between a building survey and a homebuyers report?

A Building Survey is a thorough inspection of the property followed by a detailed report. A Home Buyer’s Report is an ‘economy package’, i.e. a comprehensive but less thorough inspection and a briefer ‘pro forma’ report.

What is the difference between a lease and a license?

The distinction between a lease and a licence is of considerable importance nowadays as the Landlord and Tenant Act 1954, Part II (as amended) protects business tenancies. This Act only applies to tenancies and does not apply to licences and therefore you may not have the right to renew your tenancy or be due compensation should the Landlord require your property for their own services or redevelopment.

What kind of surveys does Castles Surveyors carry out?

We carry out full Building Surveys and the less detailed Home Buyers Reports. If required we will also do pre-sale surveys for vendors.

About Us


Castles Surveyors Services

"Frank and the team at Castles have done many surveys for me and they have always been professional, efficient and provided an excellent service. I can highly recommend them. "

5/ 5 Stars

"We have used the services of Castles Surveyors on many occasions both in regard to personal matters and on behalf of clients. We have always received an excellent professional service and matters have been dealt with in a friendly and efficient way. "

5/ 5 Stars

"I have dealt with Castles Surveyors for over 15 years and can honestly say that they are the only company that I would use myself or recommend to friends and family. To say that they are experts in their field would be an understatement. Frank Hill and his team have always gone the extra mile whether it be with flexible appointment times or the aftersales customer care where they will actually take the time to speak to client to discuss any points highlighted in their reports. A truly great company with ‘old school’ customer care that’s rarely found these days. Top Marks!!!! "

5/ 5 Stars