We understand that many property matters can feel stressful and time consuming. Whether you are a residential or commercial client, arranging a property valuation or survey with Castles Surveyors is very straightforward. Our team works hard to make the entire process as simple, stress-free and efficient as possible.
As soon as we receive instructions from a client we reply in writing, setting out the details of the job. This letter includes our standard General Conditions of Engagement and the agreed fee. We send two copies and ask for one to be signed and sent back as confirmation of instructions.
Our expert team then proceed to make arrangements for the property inspection. This is normally within 2 to 3 working days depending on availability and access. We pride ourselves on our swift response to queries and the efficient handling of all our clients’ needs.
When the work has been completed, payment of the entire fee is required before the report is sent out. For your convenience, fees can be paid by cheque or bank transfer/BACS. We also accept all major debit and credit cards.
If you have any questions at all about arranging a survey please call us on 020 8804 5678 and speak to our knowledgeable and helpful team.
"Frank and the team at Castles have done many surveys for me and they have always been professional, efficient and provided an excellent service. I can highly recommend them. "
5/ 5 Stars
"We have used the services of Castles Surveyors on many occasions both in regard to personal matters and on behalf of clients. We have always received an excellent professional service and matters have been dealt with in a friendly and efficient way. "
5/ 5 Stars
"I have dealt with Castles Surveyors for over 15 years and can honestly say that they are the only company that I would use myself or recommend to friends and family. To say that they are experts in their field would be an understatement. Frank Hill and his team have always gone the extra mile whether it be with flexible appointment times or the aftersales customer care where they will actually take the time to speak to client to discuss any points highlighted in their reports. A truly great company with ‘old school’ customer care that’s rarely found these days. Top Marks!!!! "
5/ 5 Stars
Castles Surveyors are panel surveyors for: