At Castles Surveyors we have an established and rigorous Quality Management System.
This system covers our company activities in residential valuations and surveys, Home Buyers Reports, Building Surveys and all other related work. It is a way for us to maintain and continually reflect and improve on the quality of work and service we provide.
To create our QMS we identified all the processes needed for an efficient system and their application throughout the company. We determined how these processes interact and their sequence, the methods and criteria needed to ensure their effective control and the necessary information and resources needed to support and monitor the activities.
These processes are monitored regularly and we then take any action needed to achieve both our planned output and on-going improvement.
As a team we are committed to meeting the needs of all our clients and the requirements of our regulated industry. This is achieved through the implementation of our in-house quality management system which satisfies the requirements of ISO 9001:2015
This is evidenced by documented processes, objectives, targets and results; it is maintained by audits, an annual management review, and independent audits by recognised bodies.
If you would like any additional information on our QMS, the services we provide or testimonials from previous satisfied clients, please contact our team on 020 8804 5678.
"Frank and the team at Castles have done many surveys for me and they have always been professional, efficient and provided an excellent service. I can highly recommend them. "
5/ 5 Stars
"We have used the services of Castles Surveyors on many occasions both in regard to personal matters and on behalf of clients. We have always received an excellent professional service and matters have been dealt with in a friendly and efficient way. "
5/ 5 Stars
"I have dealt with Castles Surveyors for over 15 years and can honestly say that they are the only company that I would use myself or recommend to friends and family. To say that they are experts in their field would be an understatement. Frank Hill and his team have always gone the extra mile whether it be with flexible appointment times or the aftersales customer care where they will actually take the time to speak to client to discuss any points highlighted in their reports. A truly great company with ‘old school’ customer care that’s rarely found these days. Top Marks!!!! "
5/ 5 Stars
Castles Surveyors are panel surveyors for: