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News

23
May

Do you have a complaints procedure should I be dissatisfied?

Castles Surveyors has a complaints procedure which is compliant with the RICS Standard. Should you have reason to complain you would need to bring the matter to our attention so that we can discuss it with you.

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Testimonials

Castles Surveyors Services

"Frank and the team at Castles have done many surveys for me and they have always been professional, efficient and provided an excellent service. I can highly recommend them. "

5/ 5 Stars

"We have used the services of Castles Surveyors on many occasions both in regard to personal matters and on behalf of clients. We have always received an excellent professional service and matters have been dealt with in a friendly and efficient way. "

5/ 5 Stars

"I have dealt with Castles Surveyors for over 15 years and can honestly say that they are the only company that I would use myself or recommend to friends and family. To say that they are experts in their field would be an understatement. Frank Hill and his team have always gone the extra mile whether it be with flexible appointment times or the aftersales customer care where they will actually take the time to speak to client to discuss any points highlighted in their reports. A truly great company with ‘old school’ customer care that’s rarely found these days. Top Marks!!!! "

5/ 5 Stars