Quality Statement

At Castles Surveyors we have an established and rigorous Quality Management System. 

This system covers our company activities in residential valuations and surveys, Home Buyers Reports, Building Surveys and all other related work. It is a way for us to maintain and continually reflect and improve on the quality of work and service we provide. 

To create our QMS we identified all the processes needed for an efficient system and their application throughout the company. We determined how these processes interact and their sequence, the methods and criteria needed to ensure their effective control and the necessary information and resources needed to support and monitor the activities.

These processes are monitored regularly and we then take any action needed to achieve both our planned output and on-going improvement.

As a team we are committed to meeting the needs of all our clients and the requirements of our regulated industry. This is achieved through the implementation of our in-house quality management system which satisfies the requirements of ISO 9001:2015

This is evidenced by documented processes, objectives, targets and results; it is maintained by audits, an annual management review, and independent audits by recognised bodies.

If you would like any additional information on our QMS, the services we provide or testimonials from previous satisfied clients, please contact our team on 020 8804 5678.